FAQ

Can I arrange a local pick up?

If you're located in Syracuse, NY, you can contact us to arrange a local pick up. We do NOT generally offer pick up in New Orleans as most of our inventory is not stored there.

 

What is your production time/how long before my order ships?

Most items ship within one business day! Custom orders and special requests can take longer so please inquire before purchasing.  

 

What shipping speeds do you offer?

We ship all our domestic and international orders through the US Postal Service.

Shipping options within the United States:

USPS First-Class generally takes 3-5 business days.

USPS Priority generally takes 2-3 business days

USPS Priority Express generally arrives the next day

Items that qualify for our free domestic shipping promotion are sent via USPS First-Class mail.

Shipping options for international orders:

We offer one shipping speed for international orders, USPS First-Class International. Generally, most items arrive within two - four weeks; although transit times for items shipped internationally can be less predictable due to customs delays.

 

Has my purchase shipped?

You’ll receive an email from us with a tracking number that allows you to see if your item has shipped or where it is in transit.

 

I never received my purchase!

Please let us know if it’s been more than 7 business days and your item(s) have not arrived (US purchase), or more than 30 days (International purchases). We want every customer to have a positive shopping experience and will take all reasonable steps to find or replace items lost in transit.

 

Do you offer gift packaging/can you include a gift message?

Absolutely! We offer gift wrapping for only $5, which includes not only our gorgeous jewelry boxed, wrapped in sparkly paper and topped with a bow, but also a gift message to the recipient. Let us know at checkout what you would written in your gift message and don't forget to include your name somewhere in the message.

 

My order is a gift... Can you send it without a receipt or invoice?

We handle all payment matters electronically. Your order will never arrive with a receipt or invoice in the box. 

 

Can you make me a custom design?

It depends! Contact us with your ideas and we'll let you know what's possible.

 

I enter the wrong shipping address at checkout!

Eek! Hopefully, you caught the mistake before we shipped. Contact us as quickly as possible with the new shipping address as well as your order number. If we’ve already shipped your order, we need to wait for the order to be returned to us before we can reship.

 

Can I customize a piece in your current collection?

It depends on the piece, but we are happy to make modifications when possible. Contact us with your ideas and we’ll let you know what’s possible.

 

Do you make bridesmaid’s jewelry?

We’ve created many pieces for bridal parties! Whether you want something for your ladies (or guys!) to wear on the big day, or you’re searching for a unique handmade gift for your bridal party, we’ve got you covered. We offer a small discount if you’ll be purchasing a design from our current collection in bulk (five or more of one style). We also can custom create a design if our schedule allows. Contact us with any questions about bridal party jewelry.

 

What is your return policy?

Please read our return/exchange policy

 

How do I use my coupon code?

At checkout, you’ll see a box that allows you to enter a coupon code. Only one code is allowed per order.

 

Do you charge sales tax? 

We collect sales tax for residents of New York and Louisiana.

 

Where is your jewelry made?

Our little studio in the Irish Channel is where all the magic happens, from concept to finished product. We also work with a couple amazing US-based companies to help us do the things that we’re not able to do in our tiny studio – like plating and large batch casting.

 We are also psyched to be working with some other amazing female artists, such as Amber, who helps us with all our etching. 

 

Can you donate a piece to my charitable organization?

We support a variety of local and national nonprofits. Our longest standing partnership is with an organization called Ophelia's Place, located in our hometown of Liverpool, NY. We’ve worked with this awesome nonprofit for more than a decade! We also donate pieces to charity auctions for several organizations in New Orleans. We receive lots of requests for donations and unfortunately we can’t give to every one. But we welcome your request and consider every one individually. Typically, we look to partner with 501c3 organizations that serve at-risk women.